We recognize this is a new way of learning and want to help you with accessing our new platform. Please read below for the answers to common questions and watch the video tutorial to learn how to register and access courses. If you are still in need of help please email us through one of the two forms. The first one is for help with registering, the second is for help with accessing the course after you have registered (technical support).

Use this form for after-hours online course support

FAQs:

Q: I enrolled. Why does it say I am not enrolled?

A: Reload/refresh the page. This will usually solve this problem. If not, read on…

You must be logged in for the website to know you are enrolled. If you are not logged in you will see “Login” in the main menu.

When you are logged in you will see “My Courses” where “Login” used to be. You can access the courses you are enrolled in from “My Courses”. 

If you are logged in and the course page that you know you are enrolled in still says you are not enrolled, reload the page. Your browser is probably remembering a cached version of the course page from before you were enrolled.

Q: How do I attend the live video sessions?

A: There will be a Zoom link in the course content that appears on a course page after you have enrolled. Please see the video for an example.

Q: Where will I find recordings and when do they become available?

A: If recordings are offered for your program they will become available on the course page once they are fully processed. Please allow 24-48 hours for processing.

Video Tutorial: How to Register + Access Courses

Help with Registration:

Technical Support:

Call Us 8:00 am – 7:00 pm ET (UTC -5 hours)

From the US & Cananda:

1-866-559-5167

Outside North America:

1-416-479-0199

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