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Contact Support

If you’re experiencing issues or have a question please use the form below to contact our customer support team.

We respond to all inquiries within 24 hours (Monday–Friday).

Before You Write In...

Check our Frequently Asked Questions (FAQs) listed below — you may find your answer.

Technical Support

FAQs for registration issues:

My coupon will not apply. What can I do?

The coupon issue can be resolved by arriving at the checkout page already signed into your account. Try following these steps exactly:

  1. Go to https://online.sivanandabahamas.org/my-account/ in an incognito or private window
  2. Login 
  3. Navigate to the course you would like to purchase.
  4. Click “Start Now”
  5. Enter coupon code
  6. Click terms & conditions box and checkout with your preferred payment type.
 
If your card is valid and not expired, here are a few troubleshooting steps you can try:

  • Try a different browser (e.g., if you’re using Chrome, try Safari or Firefox).

  • Use an incognito/private browsing window to avoid browser-related issues.

  • If available, try using a different credit card.

We accept credit cards (Visa, Mastercard) and PayPal

FAQs for Free Webinar:

Where can I find information about free webinars?
You can view all our upcoming webinars here. The best way to stay informed about free webinars is by subscribing to our newsletter.

You’ll receive a confirmation email with the Zoom link. We recommend joining 5–10 minutes before the webinar begins.

Please check your junk or spam folder and add us to your safe sender list to ensure you receive future communications.
 
 If you registered, a recording will be sent to you within 24 hours. We always recommend registering—even if your schedule is uncertain—to ensure you don’t miss out. If you didn’t register, please contact our customer support team for assistance.
 
Yes, we recommend Chrome Live Caption for subtitles and translation to 43 languages. Please see this PDF for more information. 
 

FAQs for Online Programs:

Where do I find out about online programs?

This link shows all our upcoming online courses. You can also view currently running courses here—most of which are offered again once they’re completed.

Yes, all our online programs are recorded for your convenience.

After registering, you’ll receive a confirmation email. You can then log into your Student Portal, where you’ll find Zoom links, recordings, and course resources.
 
Please check your junk or spam folder and be sure to add us to your safe sender list.
 
To access your course content, follow these steps:

1. Log into your account 

2. Go to the “Student Portal” tab at the top and select “My Courses.”

3. Click on your course, then select the orange button labeled “Click here to access your course content.”

4. You’ll be directed to a page with the course recordings, and you’ll also see an orange button labeled “Join Class with the Link” to access live sessions.

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Yes, we recommend Chrome Live Caption for subtitles and translation to 43 languages. Please see this PDF for more information. 

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FAQs for Satsang:

How do I register for Satsang?

You can sign up to view satsangs through zoom from this page here or you can access it by joining our Satsang Facebook group here. Please note that twice a week—usually on Tuesdays and Saturdays—Satsang takes the form of an outdoor walking meditation (weather permitting), and these sessions are not recorded.

To access the Satsang Zoom link, follow these steps:

  1. Log into your account.

  2. From the top menu, click on “Online Learning” and select “Free Live Satsang” from the dropdown.

  3. Click the large orange button labeled “Click here to access your course content.”

  4. Click the orange button that says “Zoom Link for Live Satsang and more.” This will launch the Zoom session

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